Ate the frog, called insurance, they can’t do anything until the claims department opens at 8AM.
JUST GIVE ME THE OPTION TO EDIT THE PROVIDER NAME ON THE CLAIM ON THE WEBSITE AND THAT WILL BE EASIER FOR EVERYONE.
And I know the receipt does in fact have all the correct information on it, because they’ve processed other claims for the same service!
And I could tell I got a PI call center, and my first thought was, “I wonder if anyone of my team is friends with anyone at Aetna?” (Yes, I know, there are a half million people in Makati.)
But it sounds like I’m probably gonna have to resubmit the claim altogether, risking a) the scanning software fucks up again or b) it gets rejected as a duplicate.
So, they’re gonna call me back…