Last on call weekend!

OK, last primary on call weekend where I have to work until 10 on Friday. (There’s a backup weekend in November, but I’m not counting that, cause I don’t like thinking about the fact that it will be the 8th one this year)

Just under 2 hours to go! (I am still super bitter about missing the local brewfest this weekend – which I was going to go to until I had to take this weekend because of the new job.)

23 workdays to go!

One of my coworkers is also moving over to my new department, two weeks after me. (I do wonder if management is sitting down and asking themselves, “what could we have been doing differently?”)

I’m very excited about the move. I’m ready for something different. I’m beyond ready to have way more control over my day.

Just gotta hang in for 5 more weeks.

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Fintie Bluetooth Keyboards

Are slim, lightweight, work great with my iPad and those little fuckers regularly disappear on me. I’m now on the third one. I know the other two are SOMEWHERE in the house, but exactly where? No fucking clue. Adding insult to injury, I am quite sure I saw #2 somewhere in the past couple days.

But seriously, they’re great little keyboards. When they don’t sprout legs and hide.

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Keep Calm and Carry On

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Andrew Luck

So, I don’t follow the NFL particularly closely, but it was impossible to miss Andrew Luck’s retirement yesterday on my Twitter feed.

And apparently some folks are big mad about it – like this ass:


I’ll admit, for a second when I heard initial tweet below, I thought for a second, “Hmph, must be nice.”

But it was fleeting and replaced by, “Yes, it IS nice. And we shouldn’t expect people to continue in jobs that aren’t worth it to them anymore if they’re in a position to walk away.” Hell, I’m moving my ass to a new department in 8 weeks, because I am mentally worn out. (We should all be so lucky to have options.)

The game has been hard on him, mentally and physically. For him to stay and be miserable for the entertainment of NFL fans just isn’t something anyone should ask from him.

The only thing pro athletes “owe” to fans* is to do their best on the field and not be an ass off the field. And regardless of what you do for a living, we all know that it’s pretty much impossible to do your best when you’re miserable.

I hope Andrew Luck finds joy in the next stage of his life.

* And I use “owe” very loosely here.

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Oh, and have a Lily

A shot of Lily, a black and orange tortoiseshell cat, looking lovely on the bed.

The LilyMonster looking serene and regal

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Welp, it’s happening!!!

Got the official offer letter on the new gig – you can bet I hit YES at the speed of light.

Getting a nice raise, and there is room for growth to boot.

In a move like this there are always those twinges of “Did I do the right thing?” The universe has stepped up and answered, YES, YES YOU DID.

– It would take at least 3 years in my current position to get to my new salary.
– I’ve only got one more step upwards in my current department before I’d have to look at management, and for reasons I cannot fathom, promotions in my department only increase workload. One of the perks of a promotion should be that something comes off your plate as new things come on. (Upper management really needs to reevaluate this.)
– There was a team lead position open earlier this year – but more work and no raise. I passed on that. (It was presented as a stepping stone to management – the lack of any pay increase struck me a bit as “working for exposure.”)

Then last week yet another new set of procedures were rolled out that just create more work and make things harder. And case distribution continues to be utterly jacked up.

Talked to my new boss this week, asked about how PTO works… “Oh, just put it on your calendar. I mean, if you’re going to be gone for a week, let me know, but just a day off, just put it on your calendar.” The last three leave requests I’ve put in have been rejected in my current department – to the point where I would lose leave at the end of the year.

So, thank you universe for these signs. And thank you to my dear coworker who has been so amazingly supportive and excited for me. (Everyone has been awesome, she’s just been extra lovely about it all.)

I’m not leaving the job angry or bitter, but just more *gesticulating wildly* MANAGEMENT, DON’T YOU GET IT??!?

But, it’s all good. The countdown has begun. 8 weeks left. 37.5 workdays. 2 on call weekends – halfway through the first of those at least. (One backup weekend in November, but I’m not counting that one.)

I still cannot believe my boss managed to wrangle a TEN WEEK transition from when I told her about the new gig. (New boss tried to shorten it, but got nowhere.) But, I only have 28 active cases, I’m not taking on any new cases (other than helping junior analysts) – so I have a somewhat decent chance of not leaving a total disaster in my wake. Who knows, if I can clear everything out, maybe I can transition early. (Not holding my breath, but a gal can dream!)

ETA: I also topped 500 hours in uncompensated overtime in 3 years this week. It’s time.

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Help labor & stick it to the man a little

The world is a flaming hellhole right now and I know many folks feel like there isn’t really shit you can do about anything for anyone. But, there is one small, relatively easy thing you can do that will help folks in the service industry and potentially annoy management as a bonus.

I’m talking about customer service surveys.

Fill them out. Give all 10’s. (Or 5’s, or Excellent’s, or whatever the top score is.) No matter if it was awful or great, just go all top notch on every category.

In many places, if an employee doesn’t get top scores on every line, it might as well be zero on every line. So your 9/10 – well, it isn’t, “Hey, 90% is still an A!” It’s an F. And chances are, management is using a CSAT (Customer Satisfaction) metric that is internally set, rarely readdressed for any actual indication of effectiveness, and makes employees miserable.

Folks, service industry jobs are HARD, you’re only seeing this person in the context of maybe 5% of their day, if that.  That is not at all representative of that employee as a whole. So, maybe you didn’t walk out feeling like Queen for a Day. If a survey shows up in your inbox or you app, fill it out and give that employee the gift of not getting yelled at by management. Remember how much shit is OUT OF THEIR CONTROL. Remember how many people do not bother to fill these out, and pissed off people are more likely to fill them out than happy people, so a bad survey just carries more weight because it just has less good ones to offset it.

If you can’t bring yourself to do a good survey, just LET IT GO. Cause guess what? You may think your bad survey will help things. “They’ll look at this policy again! They’ll do better training for employees!” They won’t. Don’t use the survey to complain about something completely unrelated to the experience at hand – that doesn’t help either. And really, really think about why you’re not happy – is there a chance you’re taking out some other frustration on this employee via the survey?

You may be thinking, “Hmm, dear author, does your job use surveys, and did you get a bad one recently?” Yes, we do use them, and no, my surveys have been fine. But management is on a tear, which is why it’s on my mind right now.

But I have gotten ones in the past that when the comments were read, the ratings were CLEARLY in response to an interaction with another department. The reaction?

One of my coworkers… Client has X happening, which happens once in a blue moon. Coworker fixed it in minutes, last client response was, “Great!! Thanks!!” and they signed off the chat. Well, they then responded with a bad survey. Turns out X was happening constantly, which they DID NOT MENTION, and they said they thought the survey was the perfect place to mention this. No, no, no, the survey was NOT THE PLACE to do that.

For me personally, all my survey responses represent 5.03% of my total work.  (And I have a freakishly high response rate.)  A single survey is 0.04% of what I do.  (I have done the math.) Why are we pinning to a metric that only represents 15-25 minutes of someone’s day, if even that much? Would you want that in your job?

“Oh, but dear author, are you practicing what you preach?” YOU BET YOUR SWEET ASS I AM. Starbucks wants to know about my visit? All 10’s. The grocery store has a survey link at the bottom of the receipt? Done and glowing. Cable company tech support? God help me, I am not getting you fired, coached, yelled at, or otherwise made miserable.

So, fill out those surveys.  Be kind.  Help out your fellow humans.  Maybe make someone realize a flood of surveys is meaningless and they’ll be dropped somewhere.

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