Or just petty boundaries?
End of the day, support analyst wants me to jump into a meeting with a client.
No, I can’t.
A. I was already smack in the middle of something, trying to wrap it up so I could log off, and my status message shows my working hours – which I was already past.
B. It is the point of the day where I am no longer at my best, and as such, I should not be in a client meeting on zero notice.
C. I know enough about the situation that I know it’s not an emergency, and I cannot help via a meeting. I need the underlying data.
I’m really not trying to be an asshole – but meeting with clients with no data and no notice at the end of the day is a recipe for disaster. Helping support is part of the gig, and that’s fine, but it doesn’t mean drop-everything-unfettered access to me.
You want me on a meeting? Schedule it and make sure I have what I need ahead of time – and maybe we won’t even need the meeting.
Told the analyst to grab the data, send it to me, and I’d look at it first thing in the morning, and logged off.
I’m sure someone is pissed, but I know enough that if I’d gotten on that meeting, the client would have expected me to work it all night – it’s not an emergency, and I’m not walking into that.